Privacy Policy

Qaswa Mobile is devoted to safeguarding and respecting your privacy. Personal data, often known as personal information, refers to any information about an individual that can be used to identify that person. It does not contain data if the identity has been deleted. This policy governs how we process, keep, and disclose any personal data we receive from you or that you supply to us. Please read the following carefully to understand our policies and procedures surrounding your personal information and how we will handle it. Visit Qaswa Mobiles or any of its subdomains, such as Qaswa Mobiles, utilising Qaswa mobile application, or using any services offered through or affiliated with our Site or App (the Services), You are presumed to have acknowledged and consented to the practices outlined in this policy.

Our Site and App are owned and administered by MBITZ LTD (referred to in this Policy as Mobilebitz.co.uk/Privacy Policy). We are registered in England and Wales under the business number 0000000. Our registered office location is Unit 8, The Bridge Business Centre, Bridge Rd, Southall, UB2 4AY. Qaswa Mobiles processes personal data as a Data Controller, as defined by the Directive and the General Data Protection Regulation(GDPR).

The Site may include links to and from the websites of our partner networks, advertisers, and affiliates, as well as websites shared by other users. If you follow a link to one of these websites, please be aware that they have their own privacy policies, for which we accept no responsibility or obligation. Please review these rules before submitting any personal information to these websites.

Data We Collect About You

We collect and process personal information so that we can offer you with our services. It is critical that the personal information we collect about you is accurate and up to date. Please keep us updated if your personal information changes during your partnership with us..

The information we gather and process about you is detailed in the sections below.

You provide us with information about yourself by filling out forms on our Site and communicating with us via phone, email, and ID, as well as a current image of your face and ID. This includes the information you supply when you register for the App, post a listing, search for a product, place an order, or use our Website Support feature. You provide us with your full legal name, email address, delivery address, payment information, purchase history, and behavioural data. We will request your express permission to use and process information obtained during the signup process. Information collected to support sales and transactions is required for our legitimate interests and to carry out our contractual duties to our users.

Data We Automatically Collect

When you visit or use our website, we automatically collect the following information:

• • Technical Information: Comprising your login credentials, browser type and version, time zone setting, location, network information, browser plug-in types and versions, languages, operating system, and platform, in addition to the Internet protocol (IP) address that was used to connect your computer to the Internet;
• • Information about your visit: The following information is collected: the full Uniform Resource Locators (URL) clickstream to, though, and from the Site (including date and time), the pages you viewed or searched for, page response times, download errors, length of visits to specific pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to navigate away from the page, and any phone number used to call our customer service.

This information is used as statistical data about your browsing actions and practices, system administration, and to assess, offer, protect, or improve our Services (including the development of new products and services). We gather, utilise, and share this information in aggregate, so it does not identify any individual.

Data We Receive from Third Parties

We use third-party services such as Facebook, Instagram, and TikTok to assist the signup and login process, as well as PayPal Payment or Debit/Credit Card for payment processing. Please see the privacy policies of these companies for additional information on how they handle your personal information.

How We Use Your Data

• • We use your data to operate our website and services in the following ways:
• • We will administer and manage your account, deliver requested information, and fulfil any contractual obligations.
• • Ensure content on our Site and App is optimised for your device.
• • You can opt to participate in our Service's interactive features.
• • Respond to your communications and give information about our Services, including updates to our website and services.
• • To provide you with PayPal payment choices, we will share your personal information, including contact and order details, with them to determine your eligibility and adapt payment options accordingly.
• • Request pickup or drop-off during the buying or selling procedure to ensure item delivery.
• • We will connect you with our insurance partner, So-sure, if you request insurance or information throughout the purchasing or selling process.

We also use your data to improve our Site and Services in the following ways.

• • Administer the Site and Server for internal operations such as troubleshooting, data analysis, testing, research, statistics, and surveys.
• • Conduct technical and financial analysis to detect malicious data and its impact on your IT system.

We will not send you unwanted marketing or spam, and we will take all reasonable steps to preserve your rights and fulfil our obligations under applicable data protection legislation. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information regarding services that were the subject of a previous inquiry from you. If you are a new customer, and we allow selected third parties to use your data, we (or they) will only contact you via electronic means if you have expressly consented to it.

You can request that we or third parties stop sending you marketing messages at any time by clicking on the opt-out options in any marketing message you get or by contacting us. If you do not want us to use your data in this manner or to send your information on to third parties for marketing reasons, please contact us using the information provided below.

3. How We Secure Your Data

All of your personal information is protected, and we have implemented adequate physical, technological, and organisational measures to safeguard and secure the information we collect. Your data is saved in secure cloud databases, internal servers, and third-party software. Your information is only accessible to personnel with permitted access privileges. All of your payment information is securely secured using SSL technology. Unfortunately, data transfer over the internet is not entirely secure. Although we strive to secure your personal information, we cannot guarantee the security of any data provided to our Site; any transfer is at your own risk. When we receive your information, we utilise tight protocols and the security elements indicated above to prevent unauthorised access.

4. How Long Do We Store Your Data?

We only store your personal information for as long as it is required for our initial lawful primary purpose for collecting it and as long as you have given us permission to keep it. We will remove your personal information if you delete your account by writing info@qaswa.co.uk and requesting account deletion.

5. Disclosure to Third Parties

We require that all third parties maintain the security of your personal data and treat it in line with the law. As previously stated, we use the following third parties, who have access to the information we share with their platforms:

• • We utilise Facebook for signup and login. When you join up or check in with Facebook, Facebook receives certain account, use, and behavioural information.
• • We accept PayPal and Card Payment for payment processing. If you purchase or sell a phone through Qaswa Mobile, your payment information will be transferred to PayPal. Learn more about PayPal and credit or debit cards.
• • We will redirect you to Payment in order to provide you with a PayPal payment option. Such as contact and order information, in order for PayPal to determine whether you qualify for their payment alternatives and adapt them to you. General information about PayPal Payments, Credit Cards, and Debit Cards can be found here. Your personal data is treated in compliance with applicable data protection laws and the information in Qaswa's privacy policy.
• • If you request a DPD driver for a phone delivery, DPD will receive your delivery information.
• • If you want to insure your phone, we will refer your account and purchase details to our insurance partner, So-sure.

The only other conditions under which we would release your personal information are:

• • If the third party is a member of our group (defined as subsidiaries and ultimate holding companies in section 1159 of the UK Companies Act 2006).
• • If we sell or buy a business or assets, we may disclose your personal information to the prospective buyer or seller.
• • If the Company or its assets are acquired by a third party, personal data will be transferred and the purchaser will be allowed to use it for the original purpose.
• • We may disclose or share your personal data to comply with legal obligations, enforce our Terms & Conditions, or protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

6. Your Rights Lawful Bases

We shall ensure that your personal data is processed lawfully, fairly, and transparently, and will only be processed if at least one of the following basis applies.

• • You have clearly consented to the processing of your personal information for a specified purpose.
• • Processing is required for the performance of a contract to which you are a party (or for us to take actions at your request before entering into a contract with you).
• • Processing is important for us to comply with the law.
• • Processing is required to protect a person's life.
• • Processing is required for us to execute a duty in the public interest or to exercise official power, and the activity/function has a clear legal basis.
• • Processing is required for our legitimate interests or the legitimate interests of a third party, except where there is a good reason to protect your personal data that overrides those legitimate interests, such as allowing us to effectively and efficiently manage and administer the operation of our business, maintaining compliance with internal policies and procedures, monitoring the use of our copyrighted materials, offering optimal, up-to-date security, and obtaining.

7.Data Subject Rights

Under GDPR Constraints:

• You can withdraw your permission to the processing of your personal data at any time. Please keep in mind that we may still be able to process your personal data if we have another legitimate cause to do so (for example, to comply with a legal requirement).
• Understand the data we store and the purpose for processing it, either whole or in parts.
• You have the right to be forgotten and have your data erased by us and our affiliates. However, this is not an absolute right, as we may lawfully store your personal data in certain instances.
• Correct or supplement any erroneous or incomplete information we have about you.
• Restrict processing of your personal information (e.g., to correct mistakes; nevertheless, we have the legal right to refuse such requests).
• Object to processing of your data.
• Obtain portable data and utilise your personal information.
• Challenge any data used for automated decision-making and profiling. (In some cases, you may request to restrict our use of your personal data, but we have the legal right to refuse).
• If you believe we have violated your rights, you can file a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO) in the UK. (We would welcome the opportunity to resolve your concerns, so please contact us before taking this action).

You will not be charged a fee to access your personal data (or to exercise any other rights) unless your request is plainly unfounded, repetitive, or excessive. Alternatively, we may decline to comply with your request in these instances.

You have the right to request that we do not process your personal data for marketing purposes. We will obtain your express opt-in consent before using your data for such purposes or sharing your personal data with any third parties for such purposes, but you can exercise your right to prevent such processing by contacting us using the contact information provided below or unsubscribing via the links contained in marketing emails.

You may withdraw your consent for us to use your personal data in the manner stated in this Privacy Policy at any time, and we will remove your data from our databases. To assert any of the aforementioned rights, please contact us using the contact information provided below.

8.Cookies

A cookie is a tiny file containing letters and numbers that we store in your browser. Cookies save information on your computer's hard disc (or the hard drive of another relevant device). We use cookies to distinguish you from other Site users, to personalise your experience, and to help us improve the Site.

Some of the cookies we employ are required for the site to function. If you alter your browser settings to block all cookies (including necessary cookies), you may be unable to access all or portions of our website.

Before any non-essential cookies are placed on your device, you will get a pop-up message asking for your permission to set those cookies. Most internet browsers allow cookies by default, but you can enable or deactivate some or all of them using your browser's options. Most internet browsers also let you choose whether to deactivate all cookies or just third-party cookies. For further information, please see your internet browser's help menu.

We use the following cookies:

• Cookies are strictly necessary: These cookies are essential to save your session and perform other functions that are fundamentally necessary for the Site's operation. They include, for example, cookies that allow you to log into secure areas of the Site, access a shopping cart, or use e-billing services. These are session cookies, which means they will expire when you close your browser.
• Cookies used for analytics and performance purposes: These cookies allow us to recognise and count the number of visits to the Site, as well as track how visitors move around it while they are using it. These cookies help us improve the Site's functionality, such as ensuring that users can easily find what they're looking for.
• Functional cookies: These cookies are used to recognise you when you return to the website. They allow us to customise our content for you, address you by name, and remember your preferences.
• Targeting cookies: These cookies track your visit to the Site, including the pages you browse and the links you click. We use this information to tailor the Site and the advertising that appears on it to your specific interests. We also disclose this information to third parties for the same purpose.
• Social media cookies: These cookies interact with social media plug-ins. For example, when we embed photographs, videos, and other information from social media networks, the embedded pages include cookies from those sites. Similarly, if you share our material on social media, the service you use to do so may create a cookie.
• Third-party cookies: We utilise third-party cookies on the Site from Google Analytics, Smart-look, One-Signal, and Mix-panel to help us analyse your interactions with the site. Please keep in mind that we have no control over third-party cookies and do not block them on our website. Please visit the relevant third-party website for additional information about these cookies.

My cookies are disabled; how can I enable them?

Follow the steps below to enable cookies in your browser:

Microsoft Internet Explorer (Windows):

1. Under the 'Tools' menu, click 'Internet Options'.
2. Click on the 'Privacy' tab.
3. Drag the slider down to IE7's 'Medium High' level. For Internet Explorer 6, use the 'Medium' or 'Low' settings.
   (If you still have troubles, try the 'Accept All Cookies' setting, which should not typically be required.)
4. Click 'OK'.

Mozilla Firefox (Windows):

1. Under the 'Tools' menu, click 'Options'.
2. Click the 'Privacy' icon.
3. Go to the 'Cookies' tab.
4. Choose 'allow sites to set cookies' and 'for the originating site only'.
5. Select 'Keep Cookies: Until They Expire'.
6. Click 'OK'.

You have the right to decline social media and third-party cookies, as well as to object to automated profiling. If you want to enforce either of these rights, please contact us.

9.Changes to Our Privacy and Cookie Policies

You have the right to decline social media and third-party cookies, as well as to object to automated profiling. If you want to enforce either of these rights, please contact us.

10.Contact Us

If you have any questions, comments, or requests about our Privacy & Cookie Policy, please do not hesitate to contact us and send them to our Company Address or email at

Email: info@qaswa.co.uk